Using home-based call center workers can offer employers significant financial and HR advantages over offshoring.

By Martha Frase-Blunt

In an effort to cut costs, companies have been outsourcing their call center functions for the past decade to low-wage workers in India, the Philippines and other far-flung countries. But that trend is changing as call centers are coming home—and into the homes of free-agent workers in the United States.

Download the complete white paper here (PDF).