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| What if you could... > Support/Customer Service |
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- Would you like to send a mass voice message to your entire (or a segment of your) customer base?
- Schedule maintenance
- Announce a new product
- What if you could route your toll free calls to an offshore location in order to better support a foreign-languagespeaking
market?
- Do you have trouble getting calls to your most qualified representative without transferring the customer two or
more times?
- What if your mangers could be notified via phone or e-mail if your inbound queue gets too high, enabling them to respond in near-real-time by adding more support agents?
- What is those agents could work from home as easily as from in-office?
- Would you like your customers to be routed to the last representative with whom they spoke?
- What if you could immediately and automatically respond to inbound email messages based on key words in the original text?
- How many operator-handled calls could be avoided by automatically providing the caller’s account balance at the beginning of the call?
- Can your system provide visual and audible reminders and messages to company representatives as they are taking calls? For example, for a company that is trying to brand a new tag line, what if you could put a message up on the computer screen reminding the company representative to close the call by speaking the new company tag line or pitching a new product line they have just added?
- Does your current phone system and reporting system support at-home workers and onsite workers with the same set of features and functions, offering a unified reporting view across all?
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