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| Our Hosted Voice Self-Service Solution Applications can help: |
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Optimize call center agent efficiency |
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Improve Customer Satisfaction |
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Agent Transfers |
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Leverage existing Web Investments |
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Requires Little or no Capital Expenditure |
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| Voice Self-Service > Features |
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Voice Office
Voice Office is your front door to the world of office automation for your customer. Voice Office is packaged with an Instant Messenger interface: an innovative employee time and communications manager, an auto-attendant, and a voicemail system. The Voice Office provides all the necessary tools for a complete telecommunications solution for offices of any size.
Demonstration: Call 678-835-0144 say "sales"
Voice Verify
Voice Verify makes secure telephony a reality, by providing a convenient and extremely high level of security for callers who access sensitive materials via the telephone. Telephony applications can be securely accessed with Voice Verify where high security or voice verification is required. The Voice Verify component authenticates users using the unique biometric characteristics of a person's voice, and is therefore exponentially more secure than using touch-tone digit entry for passwords. Voice Verify compares a caller's voice with the stored voiceprint associated with the system user, and once verified, grants authorization to access the desired information.
Staff Time & Billing ConX
This Time & Billing solution allows for remote workers, sales persons and delivery personnel to log in, verify services, manage accounts, and confirm delivery receipts so that accounting and reporting for these processes can be conducted. This component can be integrated into a variety of databases and systems. Voice recognition and Voice Verify are optional add-ons to this application.
Call Capture
Record, monitor, store and archive calls with award-winning Call Capture. This robust application provides a complete solution to ensure all calls are recorded and stored in a compressed format on the server's hard drive. The solution processes conversations unattended, and allows for convenient backup and retrieval of voice recordings. Call Capture includes a feature-rich graphical interface, call rules definition environment, customizable search capabilities, provides real-time agent observation, recording and scoring, variable speed playback with pitch-shifting, advanced reporting options, and archiving application, and many other valuable tools.
Demonstration: Click here for a demo
Word Verify
Word Verify provides a scalable word spotting solution which enables the extraction of meaningful language from previously untapped assets. This component provides an effective solution to automatically review previously recorded dialogue and deliver flagged results which contain relevant words or phrases. Once Word Verify flags content based on search parameters, the results can be displayed and reviewed with visual cues for the spotted words within a easy-to-use graphical environment.
Conference Services
The ConferenceConX component provides a visual environment to manage all conferencing needs. Fitting any specification, ConferenceConX is ideal for both business and entertainment. Offering on-demand, unattended, or operator-assisted conferencing, this solution may be customized and added to other Voice Self Service solutions, or be used as a stand-alone conference solution. ConferenceConX can accommodate up to 64 participants per conference, and your active conference users are only limited by hardware resources. When combined with Web Conferencing, a visual channel is available to augment audio conferencing.
Demonstration: Click here to hear a sample conference start.
Survey Services
SurveyConX provides the means to automate telephone surveys so that customers, callers, prospects and patients can "speak their mind". With SurveyConX, your customer can automate Focus Group Screening, Mystery Shopper Results, Product Satisfaction Surveys, Patient Health Surveys, Field Representative Reporting, and Customer Feedback, as well as any customized survey they require to fit their needs.
VoiceMeter
VoiceMeter enables customers to call into an automated system, look up account information including past due payments, and then automates the collection of outstanding balances through a secure means. Related services are instantly restored once payment has been verified, and where applicable, verbal recordings are acquired for liability waiver.
Demo Number 770-332-0246
Account numbers for the demos are
123456 (zip 30303)
654321 (zip 20202)
To learn more about how VoiceConX can help your business take advantage of the services we offer, please contact us today.
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