ConX-IP SoHo User Features
Local and Long Distance included

Features
Anonymous Call Rejection allows you to reject calls from callers who have blocked the display of their number. Only deliberate anonymous numbers are rejected. Callers whose numbers are unavailable are not rejected. Callers that are rejected are informed that you are not accepting calls from unidentified callers. Your phone does not ring and you do not receive any indication that they called. However, this does not apply to calls within your group

Authentication
allows you to use encryption to safely determine that the user at a given phone is who they say they are. This helps prevent hijacking of service in hosted communications networks. The user name and password must match the user name and password configured on your phone, or in your phone's configuration file.

Automatic Callback allows you to request notification when a busy line within your group becomes available. A distinctive ring will be used to notify you when the user is available.

Barge-in Exempt allows you to block barge-in attempts from other users with Directed Call Pickup with Barge-in.

Call Capacity Management Alls a system administrator to limit the number of active calls a user can have at onetime.

Calling Line ID Delivery Blocking allows you to block your number from being shown when calling other numbers. Members of your group can still see your number when they are called. You have the choice of turning it on or off for all calls and then selectively turning it back on or off using the feature access codes.

Calling Name Retrieval allows the display of a PSTN-originated caller's name.

Call Forwarding Always allows you to forward all your incoming calls to a different phone number, such as your home office or cell phone. You can also make your primary phone emit a short ring burst to inform you if you are next to your phone when the call is forwarded by using the Ring Reminder. This is important when you have forgotten the service is turned on and you are at your primary phone waiting to receive calls. Note that the number you forward your calls to must be permitted by your outgoing calling plan. You can also set the phone number to forward to using the voice portal or on the phone using the feature access code.

Call Forwarding Busy allows you to forward all your incoming calls to a different phone number if your phone is currently busy. Use this service when you would rather have a secretary or co-worker receive the call instead of the caller being sent to your voice messaging box. Note that the number you forward your calls to must be permitted by your outgoing calling plan. You can also set the phone number to forward to using the feature access code.

Call Forwarding No Answer allows you to forward all your calls to a different phone number when you do not answer your phone. Use this service when you would rather have a secretary or co-worker receive the call instead of the caller being sent to your voice messaging box if you miss a call.

Call Return allows you to call the last party that called, whether or not the call was answered. To call back the last party that called, just dial the call return feature access code (see your Feature Access Code page). If the calling number is not available, you receive an error message.

Call Waiting allows you to receive another call while you are on the phone. You can turn it on or off for all calls and then selectively turn it back on or off using the feature access codes.

Customer Originated Trace allows you to dial a FAC to issue a trace to your service provider for your last incoming call.

Do Not Disturb allows you to send your calls directly to your voice messaging box without ringing your phone. In addition, you can make your primary phone emit a short ring burst to inform you when the call is being sent to voice messaging by using the Ring Reminder. This is important when you have forgotten the service is turned on and you are at your phone waiting to receive calls.

Enhanced Voice Mail CONX-IP provides voicemail capabilities for phones and staff in your office. Voicemail can be accessed by pushing the voicemail button on the phone, or by calling into the system from any touch-tone capable telephone. Built-In voice mail saves money by eliminating the need for a stand-alone voicemail system.

External Calling Line ID Delivery allows the Calling Line name and number for callers from outside your group.

Feature Access Codes list the star codes for services that you have. To activate a service, hit the * key and the number followed by the # key. Some require additional information such as a phone number, but you are prompted for that information. You cannot change your feature access codes.

Find Me / Follow Me Users of CONX-IP can now have a single number that will locate them through 'Find Me' lists to locate them when they receive a call. Settings include symmetrical or ring all and selective 'Find Me' lists based on callers caller ID.

Flash Call Hold allows you to dial a feature access code to hold and retrieve calls. To hold the call, flash the phone (click the flash button or click the hang-up button once) then dial the Flash Call Hold feature access code. You can then make another call while the first call is held. Subsequent flashes followed by the Flash Call Hold feature access code cause the active and held calls to toggle. That is the active call becomes held and the held call active.

Flash Call Transfer allows you to transfer a call even when your phone does not have a transfer button. To transfer a call, flash the phone (click the flash button or click the hangup button once) then dial the number you would like to transfer the call to. Once the transfer number answers, click flash again and the two callers are connected. If you have Flash Three-Way Calling, instead of transferring on the second flash, you are connected in a conference call. Once in the conference call, if you hang up the phone, the callers remain talking to each other, in effect, transferred.

Flash Three-Way Calling allows you to perform a conference call even when your phone does not have a conference button. To conference a call, flash the phone after you have made the first call (click the flash button or click the hang-up button once) then dial the second number of the person you would like to complete the conference with. Once the second number answers, click flash again and the conference call will be established. To end the conference, hang up. If you have Flash Call Transfer, the conference does not end when you hang up since the callers are transferred together.

Guaranteed Call Delivery / Disaster Recovery if your telephone is temporarily removed from service, the system automatically routes calls to the user's voice mailbox or to a pre-determined number (internal or external Example: Your Cell).

Incoming Calling Plan allows you to view the calling plan rules for your incoming calls. Only your administrator can change the call types that are permitted.

Internal Calling Line ID Delivery allows the Calling Line name and number for callers from inside your group.

Last Number Redial allows you to redial the last number you called by clicking the "Redial" button on your CommPilot Call Manager or by dialing the feature access code.

Outgoing Calling Plan allows you to view the calling plan rules for your outgoing calls. Only your administrator can change which call types are permitted.

Passwords allow you configure your passwords for the web portal and/or voice portal.

Personalized Name allows you to upload a WAV file to use as your name for Auto Attendant and Voice Messaging.

Series Completion allows calls to be forwarded to the next line in the series for key system implementation.

SmartMove allows your telephones to become true "plug-and-call" telephones. Once an extension number is assigned to a phone, Smart Move technology permits the phone to be used from any physical location on the network without any additional administrative interaction

Speed Dial 8 allows you to set up to eight speed dial numbers that can be called with the push of a button. Enter the number as you would normally dial it and then just hit that number on your touch pad to call it. You can also program your speed dial using your phone and the star code for Speed Dial 8.

Speed Dial 100 allows you to set up to 100 speed dial numbers that can be called with the push of a few buttons. Enter the number as you would normally dial it and then just hit the speed code prefix and number on your touch pad to call it. You can also program your speed dial using your phone and the star code for Speed Dial 100.

Time Schedule Add modify or delete time schedules or manage existing time schedules.

Voice Mail Notification allows maximum responsiveness to important customers, voicemail notification on any email address or through the message light indicator on the phone.

Voice Management allows you to specify how to handle your voice messages. Use Unified messaging if you want to use your phone to retrieve voice messages. You can also just choose to send the message to your e-mail and not use the phone for voice messaging

Voice Messaging Group allows simple phone retrieval of voice messages.

Voice Messaging User when a user receives a voice mail, an email with the voice mail attachment as a wav file is also sent to the user.

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Advanced Features

Auto Attendant allows the system to answer your incoming calls if desired. The Auto-Attendant system has features that:

• Automatically answers incoming calls and provides callers with a menu of choices to select from.
• Provides callers with a directory of options and services such as call routing to departments (e.g. sales, service, marketing, dial by name or extension dialing )
• Day Auto Attendant rules are set up during business hours and night rules are set up for after hours and weekends. Annual Holiday Scheduling is available as well.

Alternate Numbers allows up to two additional phone numbers or extensions to be assigned in addition to your primary number and extension. All additional numbers and extensions ring your phone(s) just like your primary phone. In addition, you can specify a distinctive ringing pattern for each number, if your phone supports it. Only your administrator can configure new numbers and extensions for you.

Call Forwarding Selective allows you to forward specific calls matching your pre-defined criteria to a different phone number. Use this service to forward calls from your manager, a family member, or an important customer to your cell phone, alternate business phone, or home phone. The criteria for each Call Forwarding Selective entry can be a list of up to 12 phone numbers or digit patterns and a specified time schedule. All criteria for an entry must be satisfied for the call to be forwarded (phone number and day of week and time of day). If the call is not forwarded, the call continues as if this service was not turned on.

Outgoing Digit Plan allows you to view the digit calling plan rules for your outgoing calls. Only your administrator can change which call types are permitted.

Outlook and Internet Explore Integration (Tool Bar) enables you to integrate your personal contacts in Microsoft Outlook with your CommPilot Call Manager. Using the Outlook Contacts tab in the CommPilot Call Manager, you can perform a search of your personal Outlook contacts by name or company. Once the desired contact is located, you may click-to-dial one of the contact's phone numbers, or may choose to display the contact's vCard by clicking on the name.

Personal Phone List allows you to store frequently called numbers to be dialed from your CommPilot Call Manager. You can also import multiple numbers for this list quickly by loading them from a CSV file.

Priority Alert allows you to make your phone ring with a different ring based on your pre-defined criteria. Use this service if you want to know when a specific person calls such as your manager or spouse or when you would like to easily tell when a call is from inside your group or outside your group. The criteria for each Priority Alert entry can be a list of up to 12 phone numbers or digit patterns and specified time schedule. All criteria for an entry must be true for the phone to ring with a different tone (phone number and day of week and time of day).

Remote Office allows you to use your home phone, your cell phone or even a hotel phone as your business phone. By using the CommPilot Call Manager, you can make phone calls from this remote phone and have them billed to your business. This service also directs all calls coming to your business phone to ring the remote office phone

Selective Call Acceptance allows you to receive only calls that meet your pre-defined criteria. The criteria for each Selective Acceptance entry can be a list of up to 12 phone numbers or digit patterns and a specified time schedule. All criteria for an entry must be true for you to receive the call.

Selective Call Rejection allows you to reject calls that meet your pre-defined criteria. These callers will be given an announcement that you cannot be reached. Use this feature to prevent nuisance calls from people you would rather not talk to. The criteria for each Selective Call Rejection entry can be a list of up to 12 phone numbers or digit patterns and s specified time schedule. All criteria for an entry must be true to reject the call.

Sequential Ring allows you to sequentially ring up to 5 locations (in addition to the base location) for a specified number of rings. The feature applies to calls matching your pre-defined criteria. Use this service to ring calls from your manager, a family member, or an important customer on your cell phone, alternate business phone, or home phone. The criteria for each Sequential Ring entry can be a list of up to 12 phone numbers or digit patterns and a specified time schedule. All criteria for an entry must be satisfied for the call to enter Sequential Ring (phone number and day of week and time of day). If the criteria do not match, the call continues as if this service was not turned on.

Shared Call Appearance allows administrators to allocate additional devices or lines to you. These devices or lines also ring just like your primary phone. Once you are on a call, however, only that device or line can be used. You cannot add or remove these devices or lines. If you need assistance, contact your administrator. This service is available with 5, 10, 15, 20, 25, 30, and up 35 users.

Simultaneous Ring allows you to list numbers you would like to ring in addition to your primary phone when you receive a call. This feature is helpful when you are not at your phone but you would like your cell phone to ring when you get a call. You can also turn off simultaneous ringing when you are at your desk on a call. Warning: if your cell phone or other phone has voice mail that picks up before your office voice messaging picks up, your voice mails could be on your cell phone messaging system!

SMDI Message Desk enables simple message desk interface on a hunt group, for interoperability with a legacy Voice Messaging System.

Voice Portal Calling allows you to originate calls from the Voice Portal. Once you have dialed in to the Voice Portal and authenticated yourself, select the Make Call menu option and enter the destination digits.

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To learn more about how VoiceConX can help your business take advantage of the services we offer, please contact us today.