We help business enterprises reduce costs and improve their customer service – over phone, email, fax or web chat.

Our hosted CTI, ACD and IVR software supports multi-site locations and VoIP at-home workers, Voice Mail– no problem.

Challenging business requirements? We can handle them.

Business continuity and Disaster Recovery needed? Built-in.

Call Center outsourcing your voice communications with Toll Free & Local Numbers are scaleable up or down when your business needs fluctuate.

What if you could?

The inContact™ application suite includes but is not limited to telecom self service IVR, ACD skills-based routing, automated surveys, CTI for database integration or custom db, real-time and historical reporting.

Our tools will help you design your call center a solution that puts you in control of customer service interactions in ways you didn’t think possible using an outsourced IVR Software, enhancing your current phone system (PBX) and voice mail.

Our virtual solutions support inbound, outbound dialer and blended environments using connections such as an Intelligent T-1 T-1s, DS3 or or Carrier Connect. These hosted contact center solutions serve the Healthcare and Financial Industries well when monitoring and call recording is required. Rapid deployment and fast integration with your database or CRM.

Echo an award wining customer service survey product provides real-time reports reducing your contact centers cost and improves the customer experience and agent retention. Plus access to monitoring and recording programs. All solutions supplement existing phone systems, use agile platforms and flexible connectivity options.

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VoiceConX unifies hosted ACD with Workforce Optimization Software

InContact/Workforce Management Software(WFM) delivers an integrated set of tools to forecast workforce needs, manage agent scheduling and improve internal communication.

Gain greater control, reduce operational costs.

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