InContact® is a suite of on-demand, advanced contact handling applications that are hosted within the UCN Intelligent Network. It’s designed to significantly enhance the customer contact experience, boost agent productivity, and improve overall profitability. Features include interactive (self-service) voice response systems (IVR Software), skills-based (Hosted ACD) routing, database integration (CTI Software) , inbound/ outbound call blending, remote agent or multi-site support (Virtual Call Center), web-based administration, a wide range of management reporting, monitoring and recording options, and more.

Hosted Contact Center Solutions… evaluate inContact first!

If you are looking to enhance your operation with more advanced features and believe you need a new phone system or an IP-PBX … evaluate inContact first. Our hosted contact center system contains call handling and network routing applications that can easily supplement your existing systems (TDM or IP) with new capabilities, saving you the time and costs associated with a new equipment implementation. If you need to distribute calls or contacts to multiple sites or at-home workers … evaluate inContact. Our hosted system easily unifies a dispersed work group under inContact (without requiring specialized equipment at each location), with reporting, monitoring and recording capabilities for the manager.

What’s more, inContact puts the control where it belongs: with you, our customer. While most solutions offer an environment where, say, an IVR service is just a recording or menu of actions, inContact, by comparison, can be programmed to do labor-saving activities that also reduce overall talk time and potential transfers for the customer. For example, using the inContact pre-integrated features, an interactive system can be created that captures a customer ID number, does a database dip, then uses that response to make a decision on how to route that call – getting the call to the right rep, with the right knowledge, the first time. No other vendor offers such a simple drag-and-drop user interface for creating sophisticated contact flow processes. And since inContact is a hosted, on-demand network-based application suite, it offers a number of advantages over traditional, on-site phone systems:

• No large upfront costs
• No annual maintenance or upgrade costs
• No integration fees for new functionality
• Low-risk commitment
• Scales up or down with your business needs
• Pay as you go: billed by-the-month

The inContact suite of pre-integrated contact center applications, combined with inControl™, our rapid application development tool for creating call handling and contact flows, adapts to your business needs. Not the other way around.

Don’t wait any longer to improve the quality of each customer contact experience and the productivity of those who handle each contact.

To learn more about how VoiceConX can help your business take advantage of the services we offer, please contact us today.