ATLANTA, GA. January 12, 2004 - VoiceConX Inc., a leader in Voice Services Hosting and Convergent Voice Inc., a leader in Voice Self-Service Solutions, today announced an agreement to provide customers with the scalable, interoperable hosted voice service solutions and intelligence they need now to provide superior customer service.

The VoiceConX Voice Service Bureau enables companies to provide advanced voice services on carrier grade networks that improve customer satisfaction by offering 24X7X365 customer service, eliminate internal operating costs and provide consistent service across multiple facilities.

Convergent Voice products enable effective, efficient management of customer interactions that occur through voice interaction. This customer experience is enriched through the integration of an arsenal of capabilities including advanced speech recognition and media technologies, intelligent human agent integration, CRM database integration for personalized treatment and a powerful set of tools that put unprecedented control in the hands of the customer.

The VoiceConX / Convergent Voice agreement will afford enterprise companies, non-profit organizations and government agencies the ability to provide their customers advanced, industry proven services on a carrier grade voice network. This combination allows companies of any size to provide superior customer service through the use of premium customer care products and services.

"The combination of Convergent Voice's products and VoiceConX's advanced hosting facilities complement each other in a way that inspires confidence in companies that must offer advanced customer care to compete in today's marketplace. Convergent Voice is now able to offer our customers the option to have our customer care products provided on a highly reliable, hosted env ironment. The team at VoiceConX has been providing telecom services for over 15 years and have the experience and proven track record necessary to ensure that our customers receive premium customer service. Their constant focus on service quality makes them a perfect partner for our enterprise customers who choose to outsource their customer care applications," said David Lanning, Convergent Voice President.

As commented by John Knight Sr., VoiceConX CEO and Chairman, "The agreement allows us to focus on the customer. Having access to Convergent's products and development team assures we deliver new applications and speech automated processes that integrate seamlessly."

VoiceConX delivers Voice solutions to enterprises and service providers, which increase revenue, reduce operating costs, leverage existing investments and improve customer satisfaction.

Convergent Voice is a premier provider of Voice Self Service solutions that enable companies to provide world class customer service effectively by bringing advanced voice automation to their customer contact points. Convergent Voice's portfolio of industry proven applications, engagement methodologies and in-depth experience in wireless, IP and traditional telephony architectures enable customers to provide advanced customer care.

For more information, please visit Convergent Voice's Web site at http://www.convergentvoice.com